What sort of pets do you look after?
We look after all domestic creatures from insects to Great Danes. No species is too obscure. We adhere to your precise instructions and take great care in researching any species and breeds we look after.
How do I get started with Pet Pixie?
Please call or email us to schedule an initial in-home consultation. Prior to the consultation we will provide you with forms to complete that are relevant to you and your pet(s) needs. This is information we need about you, your pet(s), your home, and your vets. We will come to your home, meet your pet(s), become familiar with your home and routine, and discuss all pertinent information about your pet's needs. if you require a dog walking service we will take your dog(s) out on a short walk with you to assess their personality and behaviour to enable us to provide an appropriate walk for them.
What happens if my pet is taken ill?
When you register with us you will complete a form that provides us with the details of the veterinary practise your pet is registered with. This includes permission for us to take your pet to their vets on your behalf in an emergency situation. Any decisions regarding their medical care and all costs associated are the responsibility of the owner. We carry a basic First Aid kit for pets on us at all times should your pet need any attention for minor injuries such as superficial graze during a dog walk. You will always be informed of any injury no matter how small to allow you to make the decision as to whether you would like us to take your pet to their registered veterinary practice.
How do I pay?
Pet Pixie will pop you an invoice on the 1st of the month for any services used the previous month.
A deposit of £25 or 50% of the total booking is required on your first booking, whichever is the lesser amount. This is refunded to you on your first invoice against pet sitting and dog walking services received.
We are happy to accept the following forms of payment:
To allow us to continue to provide you with our services, please ensure payment is received within 7 days.
Are you insured?
Yes, we are fully insured with Petplan Sanctuary with a policy that covers Pet Sitting, Dog Walking and Pet Taxi. It includes the following:
- Public Liability (£3,000,000)
Professional Indemnity (£100,000)
Loss/Theft of Keys (£1,500)
Per animal Care Custody & Control of Animals (£1,250)
Custodial Responsibility (£10,000)
Employers' Liability (£10,000,000)
We are also DBS checked and a member of the National Association of Pet Sitters and Dog Walkers.
Will you administer medication?
Yes, we will administer medication for no extra charge. Please ensure you complete the section in the information form with full details of your pet(s) medication schedule.
What if I need to cancel?
We understand that from time to time plans can change at short notice. We ask that any cancellations are confirmed as soon as possible. 1 weeks notice or more will be no charge, up to 48 hours notice will incur a charge of 50% and less than 48 hours notice will be charged the full amount.
Are my keys and alarm codes safe with you?
It is understandable that handing over keys and alarm codes to us could be a cause for concern. We take security as seriously as pet care. Keys, alarm codes and addresses are all stored separately and linked using our own coding system. We will present you with a criminal records check (DBS) and can provide references to put your mind at ease. We are also fully insured and registered with the National Association of Pet Sitters and Dog Walkers.
What areas do you cover?
We cover an area within a 3 mile radius of Norwich city centre.